Privacy Policy

Effective date: 1st day of August, 2023

https://makebelieve.lol (the "Site") is owned and operated by Makebelieve Inc. Makebelieve Inc. is the data controller.

This Privacy Policy describes how Makebelieve Inc. ("Makebelieve", "we", "us" or "our") collects, uses, and shares information about you when you access or use our website, mobile application, and related chatbot services (collectively, the "Services"). Please read this Privacy Policy carefully.

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.We rely on the following legal basis to collect and process the personal data of users in the EU:

Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Information We Collect:

Account Information: We collect information such as your name, email address, phone number, username and password when you register for an account with us. We also collect preferences and settings associated with your account.
Conversation Content: We collect the content of your conversations with our chatbots, including any information you choose to provide about yourself, relationships, mental health, or other topics.
Usage Data: We collect data about your interactions with the Services and how you use them. This includes data such as access dates and times, features or pages viewed, type of device, in-app activities, and crash reports.
Device Data: We may collect data from the device you use to access the Services, such as your IP address, browser type, operating system version, advertising IDs, and device identifiers.
Location Data: With your consent, we may collect information about your device's precise location from technologies like GPS, Wi-Fi, or Bluetooth signals. We use this to personalize location-based services.

Data Collected Automatically:

When you visit and use our Site, we may automatically collect and store the following information:

IP address;
Location;
Clicked links; and
Content viewed.

Data Collected in a Non-Automatic Way:

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Age;
Sex;
Email address;
Phone number;
Address; and
Payment information.

This data may be collected using the following methods:

Creating an account; and
Payment processing.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.The data we collect automatically is used for the following purposes:

Providing, improving, and developing our Services
Conducting research and analytics to improve chatbot functionality
Providing customized content and service offerings
Communicating with you about products, services, promotions, and events
Detecting and preventing fraud, spam, abuse, security and technical issues

We may also aggregate or de-identify data collected through the Services so it is no longer reasonably associated with an identified user. We may use this aggregated or de-identified data for any business purpose.

Who We Share Personal Data With

Employees: We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures: We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We employ appropriate technical and organizational measures designed to protect the security, integrity and confidentiality of any personal information we process.

We do not rent, sell or share your personal information with third parties except as described in this Privacy Policy. We may share your data as needed to provide the Services, comply with legal obligations, and protect our rights and property. This includes sharing with third parties that perform services on our behalf.

We may also share your information in connection with a merger, acquisition, reorganization, bankruptcy, or transfer or sale of our company assets. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm and no security measures can be 100% effective. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data.

Your Rights as a User

Under the GDPR, you have the following rights:

Right to be informed;

Right of access;

Right to rectification;

Right to erasure;

Right to restrict processing;

Right to data portability; and

Right to object.

You have certain choices regarding your information. This includes rights to access, correct, delete, restrict or object to our use of your personal data. You can review and change settings associated with your account at any time by logging into your online account.

Children

The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here: hello@makebelieve.lol

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
Analytical cookies Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
Targeting cookies Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
Third-Party Cookies Third-party cookies are created by a website other than ours. We may use third-party cookies to personalize the information you see on our Site for you.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer at: hello@makebelieve.lol